SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
R***i –
SAME AS PICTURE! Amazing dress
n***n –
Thank you.😍👍🏼The seller Thank you the order arrived within 5 days🥺💕
L***r –
Beautiful in all respects honesty and joy in it
S***n –
Oh, nice.
s***m –
So beautiful dress , seller is so cooperative and professional. Thanks
r***m –
God bless him quickly
Customer –
He arrived about a week and was very beautiful🫶🏼
Customer –
The dress is sweeter than the pictures
b***e –
Khayali
A***d –
It looks much prettier than it does in the photos, recommended store, if I have more parties, I’ll look for more models here ♥️
a***r –
He goes crazy once and much sweeter than the picture take him and you are closed to the daughters of the seller hero and very helpful💕👏
S***d –
Beautiful dress! Exactly like photo! Amazing shipping and customer service! Arrived in less than a week
f***i –
Yabat yabat Marra terrible and arrived quickly a week I received the Dammam on the nature of the best luxury and shine and cloth terrible bitter😭♥The size is 10 meters
Customer –
The dress is worn and no mistake is beautiful
S***i –
I received less than the height and the same picture and sweeter after passing a sweet fantasy
Customer –
Go crazy girls to miss you
l***r –
The material is good, dress looks sane as pictures, I really love it. I got the dress within one week, the seller is so nice and helped a lot!
A***y –
Worthy of thanks and good evaluation. His handling and speed in sending the request was very excellent
N***a –
Incredibly beautiful. The whole process was easy and I’m so happy with the finished product, cannot wait to wear it .
Customer –
The Japanese and Kobe best design and the most beautiful after and fast delivery less than a week
Customer –
The magnificence of the same image exactly until the sizes are correct and arrived a week
E***z –
Stunning. Perfect fit. Great communication. I cannot thank you enough.
Customer –
Exactly the same picture and beautiful and work
a***h –
The dress I asked for my client and I am a marketer and mediator of the site follow me download the best pharmacies from the site on Express
S***r –
Thank you so much for the absolutely perfect dress! And it literally took only 5 days to get to my door via DHL! The seller was super helpful! You will not regret buying this! It’s worth every penny for me.
B***o –
Wow once he went crazy and I got a speed and the same picture