SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
m***m –
The same picture is crazy and I was afraid of the delivery, but it arrived quickly. I asked for a date of 3/30 and I received 4/4 and the sizes were measured by 12 meters, but I
Customer –
Amazing !! Go for it!! Buyer from the UK, I was hesitant despite reviews but I’m so glad I went for it. Great.
a***r –
Once the sweetness of nature is much sweeter than the pictures I advise you in it
m***r –
The dress is beautiful in the sense of the word do not count it🥺
M***e –
The dress is great, the same picture is very luxurious and terrible. For the measurement, I have a larger size. The pictures are surrounded but in the pictures to the picture shown darker Shoya, but it is actually champagne color
Customer –
My imagination is beautiful, accurate but expensive
K***i –
Macha Allah arrived for my client via DHL within 8 days A broker to ask Ali Express to request a follow-up to hand over any fracture or lack of flosk recovered, God willing, noraa.
Customer –
The seller is so nice the item as describe on the website and they ship it very fast i recommend this shop for their hard work to make their customers happy they are the best .
S***l –
Beautiful as a picture.
r***m –
Thank you for the quality of the dress
Customer –
Came in less then a week to Canada , absolutely beautiful exactly like pictures
Customer –
I advise you to look like the picture and the most beautiful of all Jeddah Ador dress sweet and its price is reasonable like the beauty of the arrived in the week of the best thing
S***r –
He arrived within six days and was beautiful
S***e –
LOVE THE DRESS GET IT! It’s absolutely gorgeous and made it to Montreal in a week! It’s even nicer looking in real life and everyone that saw it says that it looks dreamy, this is going to be my reception dress at my wedding. My personal conare that I’m big chested and with the dress being transparent, you can see my underboob so I will definitely be wearing a special bra, like the bodysuit type. One side of the chains is not properly attached/aligned but its nothing bad and can be fixed in a few minutes by sawing it back. The cape part attaches to the dress on each side of the top chest area and won’t fall off, I really like that. i will probably get some platform heels for this because it’s pretty long. Get the dress, it’s PERFECT!!!!
Customer –
I give this shop more than five stars
ف***َ –
Thank you.
Customer –
Classy dealings, fast delivery, and the product is really beautiful