SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
f***r –
Sweet Bitter I would recommend it. Take more than your size with two numbers. I am a size.
Z***r –
this seller is amazing
Customer –
Great and fast delivery
r***a –
Yijgenn Macha Allah the same pictures بالضبططططط fast fast shipping
R***d –
Wow I am speechless, the dress is gorgeous and full of beautiful beads. I asked for extra fabric to make long sleeves and they gladly agreed. Super fast shipping. Arrived in five days.
F***f –
The quality is SUPERB , definitely I will order some more from this shop
و***س –
His broker Ali express to me, ask him to communicate with me and flow and this is my account And the two channels of tarqam asasd770 download the best shops and products most requested and download discount codes
Customer –
I like it so much thanks
N***I –
Exactly like the picture
N***i –
Very beautiful and the cloth is sweet and the work is clean
K***i –
The seller is very excellent from the best evening dresses stores A medium to ask Ali Express to request a follow-up to hand over any break or lack of FLOSSK recovered, God willing, noraa.shop My Channel is down by the best stores and products with the most sought after links from zubaini, sherfini donations and noraashop discount codes
5***r –
Yajnen yabat true delay in shipping, but praise be to God I was not rushed to take about 2 days but once sweet and easy to wait, length of ten and weight 5♥The same picture with a duck
Customer –
My time was tight to wait for this model helped the seller to choose another model to get it at the time of the shortest dress beautiful and shipping very fast within ten days was continued to Norway
M***d –
Absolutely beautiful! Just like the photos and amazing customer service! It arrived in less than 10 days!
O***m –
Very nice and the same picture with a good and respectable seller
ا***م –
Very beautiful and the same picture I asked for 12 and 6 pounds wider if I asked him
S***e –
The dress is very beautiful and just like the picture
A***i –
The dress is like a picture and better thank you. And his sales treatment was quick reply thank you. And to ship in two days and I had
A***G –
very fast delivery and very high quality recommended for the seller and the dress was very very very top i like it to much
J***u –
I fall in love with the dress…it’s amazing quality.. it arrived less than 3 week and worth your every peny
4***r –
The dress is terrible and very luxurious and right now my father sold it girls who want to communicate with me Snape hanof22_22 size 2 I have beige color
Customer –
very beautiful dress i recommend this seller. very good quality
B***r –
Beautiful dress, just like the picture! The dress did take a long time to get shipped to me however the seller was very responsive and communicated with me all the time to make the process better. I would definitely purchase from this seller again!
M***n –
same as the pictures very nice, thank you. I received it in 14 days
M***i –
And God is bitter, but the owner of the expansion take your size or smaller better
A***r –
What you see in the picture is exactly what you get! And even better! Amazing dress and excellent quality! Thank you seller
A***n –
A wonderful seller deserves praise and is accurate to provide the best
N***c –
Very beautiful it was perfect, exactly how it shows even better than that, thank you
S***r –
Same as photos came before estimated time 👍takes 3 weeks to arrive
h***d –
Nice. Same picture.
B***o –
Very very beautiful dress. I love it and everybody at the wedding asking me where did you get this dress from beautiful
j***i –
Is the second dress I order from this store. The dress is just perfect. So beautiful.