SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
A***n –
Very wonderful and beautiful pictures and their goods are wonderful and distinctive
H***i –
The material is very wonderful exactly the same picture and fast shipping
A***M –
Exactly like the picture ,need to be careful when try on it ,super beautiful in real life,recommend it !!
Customer –
The girls of the same sweet time the same picture exactly and the delivery is fast but the hole in the leg from under the two sides of the
m***m –
Amazing !! Go for the girls!!! 3 weeks manufacturing time and very very fast delivery in 4 days! The dress is beautiful, heavy, good quality! So many beads! I’m so happy. The seller very listening
Customer –
The magnificence of magnificence is much nicer than the pictures. Sewing accuracy and delivery speed👌🏻💜💜💜
f***r –
Very nice I liked both the tailor and the cleanliness of the work but heavy shui of the beads and the opening of the locks and became a small opening and delivery less than the period specified frankly worthy of
P***a –
Beautiful!
Customer –
* The present document is being issued without formal editing.
Customer –
Girls are literally crazy crazy crazy I swear by God that he is fantastic but his problem is a wide and ordinary Janni narrow was available size 16 x large and on Bali size because the wear of 16 buying the product and my Lord yabl and on the idea of a week I expected less than a week violin
S***r –
Once they have the same picture, but the length of the shipment is more than a month
A***f –
The dress is a little wide I want to change it
K***i –
The seller is very excellent from the best stores A medium to ask Ali Express to request a follow-up to hand over any break or lack of FLOSSK recovered, God willing, noraa.shop My Channel is down by the best stores and products with the most sought after links from zubaini, sherfini donations and noraashop discount codes
Customer –
Terrible I got the costume of what I wanted and the best and cloth heavy worth the price
Customer –
Jamiyeel Jadaa very khaamah and louon and khayaya ahtah deserve every real
a***d –
I am tired and I say luxurious and sweet
S***m –
The dress is exactly the same, the dress is heavy, the hole is small, the dress is very luxurious and beautiful frankness, true expensive but worthy, the shipping takes him means less than a
m***m –
The girls of the dress are a fantasy fantasy, but you see the delivery last time takes two months before your occasion for a period of time ask him
r***m –
Wow, sweet bitter.
s***r –
Beautiful jadaaa and the seller is very helpful and respond to my inquiry quickly delivery almost 2 6 days and I received the dress mtros filled take the same size exactly
Customer –
Talaat Ruhi Lin arrived a month of yabnat exactly, although I asked him before I did not ask and said only two weeks, after the request ask say zzmh wait for the I am surprised by the bakrh, which is charged with credibility in the date of shipment to the extent that the request will be repeated and the amount/cloth is heavy and all the embroidery of the
S***l –
Very beautiful dress and excellent communication with the seller. Thank u I love the dress
M***s –
very nice dress! excellent quality. Matching the picture
k***o –
Wowwwow !! I love the color I custom made !! That’s amazing!!! Don’t hesitate to buy it ,you won’t regret!!
a***r –
The same picture is exactly a sweet time and arrived quickly
V***e –
This dress is perfect to size, great color and quality. I am extremely satisfied with my purchase. I’m looking forward to wearing this dress to my cousins wedding!
Z***u –
The dress is everything i’ve dreamed of. It fits beautifully.Thank you.
m***r –
This dress is so well made. Absolutely beautiful, and the seller is very communicative. It arrived earlier than the delivery date!
S***a –
The piece is wonderful and the seller is very helpful
Customer –
He is a collaborator and connected to me in 8 days and the same picture but take a larger size because JA with the hip tight and above the expansion but adjusted
N***a –
Very beautiful and well made dress. The dress is heavy and the beading is great. Absolutely beautiful. My second dress to buy from Sharon Said and they did amazing. The dress came in 3 weeks. Very fast shipping
a***h –
Follow me marketer and mediator of the site of Ali Express and I spoke in my account about the store and downloaded the experiences of followers and the policy of asking him to reach you shipment a week😍
A***d –
So beautiful and amazing quality and their customer service is friendly they are so helpful so in love
Customer –
Very beautiful dress same as pictures