SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
A***t –
My dresses came in absolutely stunning! The quality was amazing and the person who made my dress was so accommodating
M***h –
So beautiful and amazing quality. Best seller. So helpful. Ship fast.
C***s –
Love it! Fast ship!! Great Quality, good communication!!!!
M***r –
The dresses are absolutely gorgeous!! I have order a dress before and loved it this time also amazing ! The seller always answers and is kind . The measurement are perfect and the crystal is so luxury. Thank you seller I will be definitely buying more !!
a***n –
very beautiful
S***n –
So so gorgeous and got to me in literally a week
a***r –
Take the mind, elegant and luxurious at the same time to miss you and the seller is helpful and nice and respond quickly👍🏼♥* The present document is being issued without formal editing.
S***m –
It gives you the same wellness in the picture exactly
Customer –
بططططططططل a copy of the picture goes crazy and luxurious and shipped a week
m***i –
The dress is exactly the same as the picture thank you
L***i –
Perfect.💙💙💙
K***N –
Thanks to a wonderful and honest seller I did not expect the arrival of the dress before the occasion for lack of time but completed the task with excellence I recommend dealing with
Customer –
this is my wedding dress! very beautiful and absolutely stunning 😍 I love it! less than 2 weeks delivery
R***l –
Really exactly like that!!
Customer –
The dress is like the picture and even better it’s perfect
Customer –
Recommended seller exellent quality as the picture
m***m –
a special thanks for the seller i received my order in time and its more beautiful than photos Thank you very much it’s not the last time ❤️🫶🏻
Customer –
looks so heavy, and I love it so nice i
D***d –
Good, but a lot of it came out wide.
Customer –
I asked for this dress and after fourteen days I decided to change the model because it was a detail and the seller was very helpful and sent the dress to I chose and arrived within 6 days
M***t –
I was very impressed by my beautiful and very luxurious dress. I thank the seller very much for his response to messages and the speed of shipping the dress. Very happy