SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
n***a –
I am literally obsessed with my dress and the delivery was way quicker than I expected just in 15 days 😍 Thank you to the seller for the amazing communication throughout. I would definitely recommend this seller.
S***l –
Very excellent quality👌🏻
Customer –
The dress Khayal got the same picture and the best but for two months on mawasl but deserves every penny
k***o –
Very cool seller .. The order arrived at a very fast time .. The dress is just like the picture .. I thank the seller and strongly recommend dealing with it.
A***d –
I love, love this dress. It’s very beautiful in real life. I am so happy I ordered this dress. I recommend this seller. Very fast delivery!
V***e –
The dress is very nice and exactly like the picture, I very recommend it but when you are buying it just check the measurements chart not just the sizes to be sure you are ordering correct size.
Customer –
Good
M***M –
The dress is wonderful and the quality is excellent🤩
W***i –
One of the most beautiful stores in Ali Express .. The merchant is quick to respond and the dress is exactly the same description
r***r –
Very nice impressed my customer once says the material is beautiful and the color is sweet and all the details are the same picture but there was a delay from the agreed date with the seller via private Where He
t***a –
I swear by God the first dress I ask and Jenny sweeter than the picture Mani absorbed imagination canvas and color and details but the problem of the tail sense of the dress and arranged from Laura and arrived in
J***m –
The dress takes the mind of the beauty of aniyek yabat soft luxury same taste balzbt picture replica of the dress mafia and no defect Hamdallah and advise you in the seller😍And of course I recommend in the seller and Mo last time ask him