SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
S***M –
Exactly same as showing and very lovely color with fast shipping.
Customer –
Really loved this dress. Made just like the picture.
z***d –
very beautiful. if you are thinking of buying it. just buy it. worth every dollar! i will buy more gowns from this seller!
L***Q –
Very nice, exactly the same picture, and the same color. The seller’s dealings are very wonderful, and his shipment is fast. I recommend it.
Customer –
This vendor’s products is gorgeous, well made, high quality, same as the pic… I’m in love with this dresssssssssss😍😍😍
J***i –
Very excellent raw material I was afraid of sewing and raw and size, but raaaaaa tailor clean cloth chiffon luxury and wonderful size exact same sizes in Saudi Arabia delivery within a week I recommend dealing with😍
m***h –
i love it, amazing dress and the details perfect, the saller and the shop number one for me
a***n –
very beautiful 😍
Customer –
Best dress ever the quality is amazing and the size is perfect
Customer –
The seller is very helpful .. The fabrics are of an excellent type… Matching photos… Communicating with the seller is very useful… Not the first time I deal with this esteemed seller… And I make a new request close to the distinctive dresses
A***O –
Very beautiful dress love it. I got a lot of compliments
Customer –
Beautiful
J***d –
Absolutely stunning and received it very fast ,Everything is perfect!
Customer –
I received the dress so fast and it was absolutely perfect and beautiful.
Customer –
I was amazed by how fast it arrived, good quality good design
Customer –
The dress is wonderful like the picture and if I will make some adjustments to the chest area I recommend dealing with the seller and arrived shipment before the date thank you
Customer –
Dress delivered in less than 10 days, nothing to say!
s***n –
Excellent raw material is dangerous😍The sewing is clean
a***n –
Took only 4 days! Ordered 8/5 arrived 8/9. (Florida) Quality is comparable to Windsor. As described.