SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
C***s –
good quality and fast shipping, like it a lot, thanks serene hill!
W***n –
I am very pleased with the dress! The dress looks exactly like the video and the size is perfect! From now on, I will purchase all my evening dresses from AliExpress! You guys are the best!
Q***d –
very nice
G***i –
Gngngnen luxury and gowood and cloth from Goa strech
L***i –
Perfect.
n***r –
Wow.
Customer –
The dress is very beautiful and the new style I liked
A***r –
Same as picture exactly
ن***r –
Beautiful.😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍The same picture and size with chest inches 18 text and waist 16 hip 18 text🫶🏻
Customer –
The dress is frankness, but the sizes are not Shui, although I was measured by a meter but a larger Gane. From the chest, waist and threads above you need shortening
Customer –
Ginnnen came the same Mani imagined everything well embroidery and detail on the size, if you require a cell from Badri because it takes a month to connect🤍
a***r –
The dress is very beautiful beyond description, its quality is excellent, I liked it very much, a wonderful and helpful seller, I thank him for this production👏🏻❤️❤️❤️
A***A –
The dress is the exact same picture and arrived in the first 8 days of safety arrived more Badri because the seller is very helpful but the shipping company was complicated by delivery
و***س –
I am late on the client because he changed the size but the magnificence of his mediator on the express to me ask him to communicate with me and flow and this is my account And the two channels of tarqam asasd770 download the best shops and products most requested and download discount codes
Customer –
The dress is gorgeousIt !!!! Same as picture. It took a while to receive but it came by due. The customer service was great as well. I recommend this store to shop.
m***r –
Perfect.
a***i –
Very nice.
A***a –
Nice dress.
m***l –
was actually very nice . every thing related to dress was amazing and shipping was on time