SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
z***d –
Honestly, I don’t know what to say. The dress is absolutely amazing and beautiful. The shipping was super fast. definitely this is not gonna be the last time. Thank you so much.
N***S –
it is really beautiful and it is like the picture i cant believe it is amazing and i will put my picture after
N***R –
Thank you seller !!! The shipping was very fast !!! The dresses are absolutly gorgeous !
M***i –
this is the best dress I have ever bought in this app,accurate, even more beautiful than picture, fit so well, I even choose wrong size but seller proposed a better size for me, I look so beautiful in the dress, this is my new store. I will buy here again and again, will definitely come with pictures later on
M***a –
Best seller ever and cash shipping
n*** –
I am totally sincere without lies or openness. I placed the order for this dress on April 18, it took them a month to make the dress. The dress came to me on May 22. It doesn’t take long for me to get a week through Fedex why I pay special shipping. As for the dress, it is beautiful fully complied with expectations and it is the same as in the photo I recommend it is worth spending the money and it is also of very good quality and the sizes correspond I asked for a size 40 (Spanish) and I usually use a 38/36 and it is perfect just a large waist. Finally, the seller’s communication has been very good, they have answered me to everything I said and they have been clear with me
S***d –
Dress arrived fast and I I’m really happy with my purchase,thank you so much!!
J***a –
The dress is beautiful and elegant and much sweeter than the pictures and the seller is very helpful and respond quickly
Customer –
Looks exactly like the picture! And the shipping was really fast. I ordered it on 25.5 and it arrived on the 21.06!! I would say that the dress takes about 30 days to arrive, so make sure you have enough of time. The sizing chart is true. I only needed to pay 9€ in taxes which is incredibly cheap. I really love the dress!!!! I would definitely order from the same store again!! ⭐️⭐️⭐️⭐️⭐️
A***G –
The dress is beautiful and it came really quick It is totally worth the money!
l***r –
Hello I am Spanish, and it is a wonderful dress, the shipping took 4 days with fedex. The dress is wonderful, it has fall weight the pearls are beautiful the lining is Cotton With Lycra, it is wonderful. It is more beautiful than in the photos. The barns are on the back and forth and they are not very rigid so there is no problem to sit. It is calí hahahaha
F***s –
The dress beautiful just like how they are described I love it.
b***m –
The piece is very beautiful and the sizes are excellent👌 The most important delivery speed arrived in three days
R***r –
it’s the same as picture and even more prettier and so sparkle