SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Customer –
Excellent quality! Fabrics and very good dress structure
A***y –
this dress is extremely beautiful!!!! I’m very happy with the quality and the details on the chest is just amazing ☺️ I have bought a 6-hoop petticoat later from another store and that’s what I’m wearing in the first two photos under the dress. the photo taken at night in yellow light is without the petticoat. I bought the petticoat because it gives extra puffiness and also without the petticoat the dress is too long for me (maybe they made it like this so that u can wear petticoat under it). I chose the customised option because I’m only 5ft and the waist and chest are perfect!! I still need to learn how to move in this dress because it’s huge lol. overall I’m very satisfied and thanks to the seller and the team 🙂
N***o –
Really the dress is the same as in photos, be delighted. The quality is very good and is totally worth the cost
Customer –
The quality of the dresses is simply incredible! Widely recommended
i***r –
I loved the dress how bad I feel is longer than what I asked for but in general it is very beautiful it is identical to the image and even if I have it done to my measure, it does not take two months to arrive
C***l –
Is exactly the photo! And even more beautiful! Because in the photo you cannot appreciate the beauty of the details and the extraordinary brightness it has!
L***k –
Very good quality dress. Highly recommend!
Customer –
Better than the picture
Customer –
Esta 10000% DIVINE
T***a –
The dress is just perfect, better than in the pictures. Very fast delivery and very good quality. I can only recommend the dress and the sellers.🥹😍
J***o –
It is an extremely beautiful dress, with an excellent quality highly recommended The attention from the seller is very good solves all doubts Haunted😍😍
Customer –
Be delighted! In the photos I needed to adjust my dress and the camera I have does not do it justice, but it is more beautiful than I imagine
L***a –
Super recommended this beautiful!!
Customer –
Excellent quality