SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
I***k –
Is beautiful😍😍😍Recommend
T***n –
The costume of the picture and the cloth of the cloth under the gloss passed by a strong shine
L***a –
The most beautiful thing I saw in my life, I loved it
Customer –
Beautiful. Love more modifications. Always an excellent quality.
Customer –
Excellent quality! Presentation and fabrics💯Reliable
Customer –
It is beautiful, arrived intact and very good quality It is the second time that I buy in this store, highly recommended the seller helped me with the logistics and was always on the lookout, I recommend it a lot
A***z –
I’m delighted with the dress,😍Is beautiful! Glows down✨Without any doubt I recommend this store, the seller I clarify all my doubts and even less than a month to get to my hands after the purchase.
A***o –
I’m just speechless. I was super scared of buying a wedding dress on AliExpress. I don’t regret AT ALL! This dress is beyond beautiful. Still didn’t try it on me but the first looks it’s amazing. I did a change (I add buttons instead of lace, had to pay a lill extr but I’m grateful I did) cz it looks PERFECT! It’s not ivory. It’s more like white, which is better! I’m in love! The service it’s AMAZING. Came fast, in excellent conditions. Get it girls, it’s worth it!
M***s –
Excellent work I fell in love with my dress🤩I stay a little long but that is fixed
C***a –
Really beautiful, the dress is amazing and good details. Arrived very quickly. I’m In Love😍
L***a –
The dress is a jewel, it exceeded all expectations, the supplier was in contact with me at all times, I clarify all my doubts and was always on the lookout. I recommend it a thousand percent✨️
M***r –
It was very cute and over the price! Delivery was also quick and helpful.
Customer –
Thank you very much! I love my dress, I recommend a lot to the seller, I always clarify all my doubts and it was very kind, I ordered my dress personalized and it took a month to arrive.
Customer –
They don’t know how beautiful!!! The quality is impressive! Really super super recommended
R***z –
This padrisimoooooo… I loved him
L***m –
I arrived very nice
h***r –
This beautiful, comes the same as the image😍, The fabric is very good quality and very bright😍, I loved it very much, it really has an excellent price and it doesn’t take long to arrive😊, Super recommended 10/10😍❤️
a***r –
I loved it super. Is the same as the image. Do not hesitate to order it is beautiful, I am delighted, it complies with the description, if I have anything long left, the dress is bright bring the ribbons on the back to adjust the waist, the lace details look great, the store is super reliable, The seller super attentive with measurements, all very well. I arrived in 6 days in Mexico. Take the photos as soon as the order arrived
N***o –
The same as the photos, but the truth is worth it, it is a wedding dress
M***i –
This beautiful, arrived earlier than expected
Customer –
Arrived before the indicated date and it is a beautiful dress
Customer –
The dress is beautiful☺️ Completely beautiful, it is light for nothing inorbous the high quality fabric🙂And boy was that my fear that the fabric was ordinary and it is not at all.
K***s –
Beautiful and very happy for the quality of the dress. Maximum
Customer –
The dress is beautiful a dream!!! More beautiful than in the photo😍I’m happy I arrive in a week!!! The quality is amazing!!! I am fascinated with this dress!
Customer –
Increíble
Y***e –
The dress is beautiful, the fabric is good and the details the truth if I exceed my expectations for the price is very nice💜
c***a –
Undoubtedly the best choice, they charged me customs but so everything is worth it since in chile you will not find the same and the value, it took 1 month to arrive, good communication seller etc I am happy, later I will upload photos of the marriage
Customer –
The dress is very cute as seen in the photos, shines beautiful😍It arrived very fast 5 days after ordering it and the seller very attentive at all times solving all my doubts. I recommend it super apart from the fact that the dress is very cute.
V***z –
I miss a back brooch for everything else well
C***a –
Very nice, very good fabric and the talka is exact I loved it, apart from the staff getting in touch and giving you detail of everything about your order
a***r –
Beautiful dress as the image impressed me the quality and attention of the seller is a 1000/10 I highly recommend I was afraid that it was not like the picture but it is exact love it💕
Customer –
I really exceed my expectations❤️ It is beautiful as it is in the reference photo, it came to me super fast in less than 15 days👌 The best buy.