SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Customer –
Beautiful dress the same as the one in the photo I was afraid to order my dress online, but it is the same as the one in the photo I loved it
N***t –
She’s amazing. The seller is listening as quickly as possible, it was a question of custom which was successful it arrived on time in a superb FedEx packaging I recommend to
Customer –
Wow!! It is beautiful as data pay taxes approx 16 dollars
A***n –
It’s very beautiful dress, the Bastille seams are very well made and it really was an excellent shopping experience. I arrive in approximately 16 days; I recommend it widely!
C***l –
I love this dress, super cute, pompous, and for the price, it is totally worth it❤😍
M***a –
The dress is beautiful much more beautiful than I expected, the seller is excellent 5 star, very good helped me in everything.
Customer –
Excellent!!! The dress is beautiful, the same as the image, in person it shines much more. Completely satisfied with my order😍😍😍😍It also reached me very quickly!! In a week I already had it with me. Amazing!!
C***y –
I am very nice from Mexico and they charged me 380 for customs
I***o –
It was super exciting, I did the onboxing with my dad and it was the piss
e***r –
I am very well very happy for your attention and also very comfortable with your dress is beautiful and very well made.
L***s –
10 of 10 the dress is beautiful same as the photo the shipping was fast
A***a –
Šaty jsou krásné, perfectne sedí. Fotky dodám později.
Customer –
Amazing!!!! I spent months researching a dress in condition until I found this one! Quality fabric, is not transparent, has several layers of fabric! The measures are right!
A***o –
It is the same as the photo, I loved the measurements are fair but it is worth it, the quality of the fabric very good😍😍And I arrive in a week.
B***z –
The dress is perfect, it is exactly as in the photos, it is beautiful and elegant no deception, the size is accurate, the blouse has stones and sequins and also has a skin-colored lining that fits quite well, It has 6 layers of fabric in the skirt that makes it quite wide as Princess, it is a matter of ironing it and voila, the seller is super kind and gentle Answered all my questions besides made the shipment super fast the dress arrived in 4 days and I live in France, I am very excited just waiting for my wedding day❤️❤️❤️
S***z –
The truth was afraid of the result, but this beautiful, highly recommended is. Beautiful apart from the fact that I arrive super. Fast in a week👌
m***r –
The dress is identical to the photo, its quality is very good in terms of fabrics and colors is all I expected and the attention of the store is excellent♥!
D***s –
The dress arrived well packed and ahead of schedule, the delivery date that the store gave me was June 18 and I arrived on the 5th. I was very afraid to order it online but the truth is I do not regret it, the model is the same one that you are sold in the photos. I will have to make some adjustments because I asked for size 2 but it was slightly watery on my back (I don’t know how long I am) I suggest you have it done with your personal measurements even if you have to pay a little more (in case it is not very expensive) and thus avoid looking for someone who knows how to fix it well. I had to pay customs to Mexico 385. But it was very worthwhile.
Customer –
Beautiful perfect excellent terminations, recommended, very friendly seller
Customer –
Really do not hesitate to order your dress on Beipethy, the seller very attentive to any questions, and the dress is super beautiful
Customer –
As it comes in the photos! The dress is beautiful and shines super beautiful, the details are beautiful, I am very happy with the purchase😍
a***o –
Its beautiful,😍I can’t wait to use it
Customer –
The dress is beautiful, it has several layers of tulle and fabric on the skirt, it feels heavy .. Arrived in good condition and long before the expected date.
Customer –
The truth 100% recommended, I did not order custom size, I chose size 18 and I stay perfect, much better quality than I expected, it met all my expectations, and save me a lot that was what I wanted!
Customer –
The dress is beautiful☺️ Completely beautiful, it is light for nothing inorbous the high quality fabric🙂And boy was that my fear that the fabric was ordinary and it is not at all.
G***n –
I am surprised with the quality of the dress I received, I am very happy why I made an excellent purchase.❤️ I asked for a modification for my dress, that the back was covered, I paid a little more like 300 Mexican pesos but I was very satisfied with my purchase, be careful: when I received my package, they charged me customs were like 350 Mexican pesos. But it is worth every penny and the attention of the seller is excellent 10/10 they are very aware of the whole process, they respond quickly and solve all your doubts, do not hesitate to buy this wonderful dress.🥰❤️
A***r –
It is as it comes in the photo, my order arrived in 16 days, really excellent supplier I made the best purchase of my life I was fascinated thank you thank you.
S***s –
The dress arrived in less than a month and all identical to the image. I am delighted with this model
Customer –
Precious dresses! Unmatched quality
Customer –
Is more than I expected. I loved super quality. Price arrived in 5 days
d***s –
The dress is the same as the image, exceeded expectations, ordered to measure and excellent
V***z –
The most beautiful thing that exists is divine I am from jalisco Mexico and I arrived in 20 days this divine the excellent dress the quality and the beautiful rhinestones is of the same quality as the expensive dresses of the houses For bride and the correct size I stay as ordered to do I am size M or S in blouses I have little bust and size 10 I stay for perfection I will not need to adjust anything because I stay perfect
C***l –
I love the quality of the dress, all very detailed💗