Puffy Sleeves Bow-ties Ball Gown

Size Chart

Measure Guide For Custom-made Order

Note, if your dress is long sleeves or matches a jacket/wrap/beloro

Please off below 4 measurements extra

Total Delivery Time=Making(tailoring) Time +Shipping Time

Making Time

Shipping Time

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

– Item cancellation requests received within 24 hours of payment confirmation* will be eligible for a full refund.

– Item cancellation requests received within 24 to 72 hours after payment confirmation will be eli

gible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

– Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

– Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please Login to My Orders to procee

Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to the standard size or custom measurements that you specified. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

If you are returning or exchanging dresses, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

1,Defective, Damaged or Misshipped Items

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation from your delivery carrier in order to process your refund.

2,Sizing or Fitting Issues

As all of our dresses is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

3,Your item is the size you ordered but does not fit

Dresses that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

4,Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on our shop. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to ask for a return or refund.

Return Process

1) Contact us within 7 days (30 days for defective or incorrect items) of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from us.

2) Once we has approved your request, please send the item within 10 days back to us as soon as possible.

3) Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds ,but we can help shippping back to you (you pay for the shipping).

FAQS

2. How can I make sure Im ordering the right size?

When ordering a dress for your special occasion online, youre right to pay close attention to getting the size right! Since were an international company, our clothing may run larger or smaller than the standard sizes youre used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
If youre ordering a custom-sized dress, its especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide .
If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, dont hesitate tocontact us .

Feedback

Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 stars if you are satisfactory with our items and services.