SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Return Policy
Customer –
Got my dress for our big day received, so happy, 100% would recommend it to everyone. On time came no happy bride to be. Material is super, excellent quality.
Customer –
perfect! Just like the ad. I was very impressed with the quality of the wedding dress. Very scary principle but worth it! not afraid
Customer –
Very beautiful and well-made dress Differs from the seller’s photo in white bodice Dimensions precise Very satisfied with the order
Customer –
Very beautiful dress. Looks perfect like the photo and great quality
A***o –
It is the same k in the photos I love to try it now
Customer –
Very surprising!!! Love the design of this one!
Customer –
Received a great surprise! I really like it
Customer –
Or start… Friendly salesperson, pro.patient who kept me up to date on every step of my dress. The dress is simply beautiful!!! Custom made white and pale pink underneath. The measurements are perfect. A real princess dress! Honestly the best purchase I made on Aliexpress …. sending so much carpet and neat. I’m happy like everything. Go for it without hesitation, this seller is amazing!!! Thank you for everything❤️❤️❤️
Customer –
Just the way I wanted it to be! Love it!
Customer –
Got the goods!!! Really so surprised!!! Really very satisfied and a shopping!
Customer –
The lace of this dress is really too beautiful, it is very comfortable to wear on the body, and the seller is patient and recommends it to those around
Customer –
The order arrived in a short space of time, 20 days. It is perfectly packed. With goods it is happy. The seller sympathetic, constantly in touch, is attentive to the clients. I recommend the seller.
m***a –
The dress is very well made, I really like the seller very attentive the quality is very good
Customer –
Very good quality, it came perfectly as the picture
A***o –
Beautiful I ameii😍